Have you ever wondered what the USPS does? From its mission to its finances, here are some interesting facts you might not have known about the USPS. Read on to learn about the USPS’s mission and finances, and customer service. You’ll also discover how it can improve your experiences with the postal service. You’ll soon become one of its customers, and feel more satisfied about your correspondence. What makes the USPS unique? It’s all in the service.
United States Postal Service (USPS)
The United States Postal Service is facing an urgent need for reform. Its budget has not grown at a steady pace, and it is losing money every year. The organization has been running at a loss since 2007 and is expected to lose at least $10 billion a year if it does not change. As of 2018, the USPS reported losses of $69 billion, with another $8.8 billion in operating losses in 2019.
In the aftermath of Hurricane Maria, letter carriers assisted in transportation and distribution of medical supplies. Letter carriers also provided information to FEMA on vulnerable citizens in Puerto Rico. The United States Postal Service is often considered a private company, but it has not turned a profit since 2006.
Its mission
The USPS is an important part of the federal government, and its mission statement describes what the agency is there for: to provide fast, reliable, and affordable mail services to American citizens. The Postal Service’s mission statement, adopted by the USPS Board of Governors in April, outlines the organization’s history, duties, and role as an essential part of the nation’s correspondence. While the original motto and mission statement were simply sayings, the USPS mission statement has since been updated and reflects the USPS’s core values.
Despite the recent changes to the USPS’ mission statement, postal insiders feel that these changes are a response to current worry about the agency’s direction. They fear that President Donald Trump is exerting his influence on the Postal Service, which has long advocated privatizing and increasing prices to generate more revenue. Whatever the case, it is essential that the USPS remain steadfast to its mission statement. In the future, we can expect a stronger USPS, and more affordable mail services for everyone.
Its finances
The USPS has been losing billions of dollars annually in recent years. The shift from paper-based mail to electronic delivery was real, and despite prefunding health care as if it were a pension, the company is having difficulty paying benefits. The USPS must decide how to pay health care benefits without having to dig into its trust. USPS Postmaster General Louis DeJoy is a Republican donor who was appointed to the role during the Trump administration. However, the USPS is still “hopeful” that the legislation will pass in a timely manner.
While the USPS does not receive taxpayer money, it relies on commercial activities to self-fund itself. The agency was previously projected to run out of money months before the outbreak of the pandemic. In fact, executives at the Postal Service predicted that they would run out of money in months before the outbreak of the pandemic hit the US. While package revenue has helped buoy USPS finances, a $15 billion grant from Congress is not enough to compensate for the loss.
Its customer service
USPS offers a phone number for general inquiries about the shipping of your parcels. This number is active from 8:00 AM to 8:30 PM EST, Monday through Friday. It is closed on Sundays. Customers can also use their feedback form to voice their problems, praises, or complaints. However, in order to use this feature, you need to have an email address. You can obtain your email address by using USPS’s online locator.
In addition to phone and web chat, USPS offers customer service through its social media accounts. Oftentimes, this method of communication will result in faster responses and 24-hour service. The company also provides feedback through its accounts on YouTube and Instagram. This way, you can see if USPS representatives respond to any comments or questions on these platforms. You can also visit your local post office to discuss any problems that you might have.
